Tasks is where Garrio turns follow-up work into something trackable. It covers work created from Queues, Knowledge, Insights, or from a merchant manually creating a task.
Use Tasks when the job should outlive the conversation itself. A good task usually needs an owner, a due date, notes, or a handoff trail so it does not disappear after the inbox is clear.
Garrio can create tasks out of knowledge fixes, escalations, order-review follow-up, or product feedback themes. That lets a merchant keep operational work moving without losing the context that created it.
| Title | Type | Status | Priority | Assigned To | Created | Due Date |
|---|---|---|---|---|---|---|
| Rewrite the Rewards Club answer before it goes live | SuccessKb Entry | InfoIn Progress | WarningHIGH | Store owner | Mar 10, 2026 | Mar 12, 2026 |
| Confirm bundle pricing before approving the replacement order | InfoEmail Thread | Todo | CriticalURGENT | Maya on Support | Mar 11, 2026 | Mar 11, 2026 |
| Review the damaged gift order escalation draft | WarningEscalation | WarningBlocked | WarningHIGH | Store owner | Mar 9, 2026 | Mar 10, 2026 |
| Pull together the top hoodie sizing complaints for the product team | AttentionProduct Feedback Theme | Todo | InfoMEDIUM | Unassigned | Mar 8, 2026 | - |
Knowledge work is where merchants often capture gaps that surfaced in support conversations, like answers that need to be rewritten before they are published again.
Email and escalation follow-up is where staged actions, approvals, or policy checks live when they cannot be finished in one pass from Queues.
Product feedback themes turn repeat complaints or requests into work the product or operations side can review.