GarrioDocs
Install on Shopify

Getting Started

Overview
Setup Hub & Home
Set up Garrio for your store
Choose a Plan
Choose Your Features
Feature Setup Screens
Store Settings & My Settings
Your AI Assistant is Ready

App Home

Overview

Queues

Overview
Email Thread
Escalation Detail

Tasks

Overview
Task Detail

Knowledge

Overview
Setup Guide

Insights

Overview
Customer Satisfaction
Product Reviews
Product Feedback
Feedback Cluster Detail
Revenue Impact
Transcripts
Transcript Detail

Settings

Overview
Account
Profile
Notifications
Referrals

Help

Overview
Support Tickets
Ticket Detail
New Ticket
Community Forum
Community Post
New Post
Docs
/Help
/Support Tickets
/New Ticket

New Support Ticket

Create a new support ticket to get help from the Garrio team. Provide enough detail that the team can reproduce the issue or answer the question without a long back-and-forth.

Ticket Creation Form

Fill out this form to submit a support request. The more details you provide, the faster we can help resolve your issue.

Ticket Details

Info1Select the category that best matches your issue. This helps route your ticket to the right team member.
Minimum 5 characters
Info2Write a clear, concise subject line. Think of it like an email subject that summarizes your issue in one sentence.

Description

I've installed the chat widget and it appears on desktop browsers, but when I test on my iPhone and Android tablet, the widget doesn't show up at all.

Steps I've tried:

- Cleared cache on mobile devices

- Verified the widget is enabled in settings

- Tested in both Safari and Chrome on iPhone

Store URL: https://emberandbloom.com

Info3The rich text editor supports formatting, links, and images. You can paste screenshots directly into this field.

Shift+Enter for single line break, Enter for paragraph break.

Minimum 20 characters. The more details you provide, the faster we can help!

Choose HIGH only for critical issues affecting your business
Info4Set priority based on business impact. Use HIGH only for critical issues preventing sales or causing significant customer-facing problems.

What happens next?

1. You'll receive an email confirmation immediately

Info5You'll receive an automated email with your ticket number. Save this for reference.

2. The ticket appears in Support Tickets and the Garrio team can reply in the same thread

3. You can reply by email or from the ticket thread in Garrio

4. Priority tells the Garrio team how urgent the issue is, and the conversation stays open until it is resolved or closed

Ready to set this up for your store?

Install Garrio on Shopify

Best practices for ticket submissions

Be specific: Instead of "Widget broken", write "Chat widget not appearing on mobile Safari".

Include context: Share your store URL, browser/device info, and when the issue started.

Add screenshots: Screenshots help us understand and diagnose issues much faster.

List what you've tried: This prevents duplicate troubleshooting and speeds up resolution.

Separate symptoms from requests: Explain what happened, then explain what you need from Garrio. That makes it easier to route bugs, setup help, and feature requests correctly.