Garrio is an AI customer support app for Shopify. It helps you reply faster, keep routine work inside one place, and turn repeat customer questions into better answers over time.
Garrio does the prep work. You still decide what gets sent, what gets approved, and what needs a person to step in.
Garrio prepares email and social responses inside the conversation so your team starts from a draft instead of a blank box.
When a reply needs more than text, Garrio can prepare actions such as Create Order, Update Order, Cancel Order, or Send Private Reply so you can approve them from the conversation instead of rebuilding them in Shopify.
Garrio can group email by topic so returns, order changes, shipping questions, and other common requests are easier to spot quickly.
When Garrio is missing an answer or thinks an answer should change, it turns that into review work instead of letting it disappear.
Insights groups satisfaction, product feedback, revenue, and transcripts so you can see the real shopper conversations behind the numbers.
Pick the section that matches what you need to do right now.
Set up Garrio, choose a plan, launch the channels you want first, and understand how the setup hub hands off to the rest of the app.
Use this when you are installing Garrio, finishing activation, or trying to understand why the app still shows setup.
See what is set up, what is live, and what Garrio thinks you should look at next.
Use this when you want a quick read on your whole setup before diving into work.
Work through customer email, reviews, escalations, and social messages in one place.
Use this when you are replying to customers, approving Garrio's suggestions, or sorting what needs attention first.
Keep track of follow-up work that should not get lost after a conversation ends.
Use this when something needs an owner, a due date, or a note trail for later.
Save the answers Garrio should reuse and review the questions it still cannot answer well.
Use this when you want Garrio to give better answers next time, not just fix one conversation today.
See what shoppers are saying, how support is going, and whether Garrio is helping sales.
Use this when you want patterns and trends, not just the next message to answer.
Configure store settings, account preferences, referrals, channel setup, and the parts of Garrio you want to tune over time.
Use this when you are changing how Garrio behaves rather than processing customer work.
Create support tickets, browse the community forum, and jump into common support resources without leaving Shopify.
Use this when you need help from Garrio rather than help for your own customers.
If required onboarding tasks are not done yet, the root app route stays on Setup Garrio and the rest of the workspace remains gated until activation is complete.
If Garrio has staged actions for a conversation, it will stop the send flow and ask you to review, skip, or reconcile them before continuing.
If new actions appear or old ones resolve before you send, Garrio asks you to review the latest set again rather than silently using stale state.
Generate Labels with AI creates a new label set from email patterns. Existing labels are replaced and emails need to be labeled again under the new categories.
Removing a label does not move those emails into another category automatically. They stay uncategorized until you label new emails or re-label all emails.
If the Knowledge Base block is not installed on the live theme, published entries exist in Garrio but are not yet active on the storefront.
New to Garrio? Begin with setup. Already live? Jump straight to the section that matches the job in front of you.