View and manage all your support tickets with the Garrio team. Track active issues, follow the conversation, and create a new ticket when you need help from Garrio itself rather than from your customer support work.
This is how you'll see all your support tickets. Use tabs to filter by status, search to find specific tickets, and click any ticket to view the full conversation.
| Subject | Type | Status | Priority | Opened By | Created | Replies |
|---|---|---|---|---|---|---|
| #abc12345 Chat widget not appearing on mobile | BUG | AttentionIn Progress | CriticalHigh | Will Deines | 2h ago | 3 |
| #def67890 Question about email integration setup | QUESTION | InfoOpen | InfoMedium | Will Deines | 1d ago | 1 |
| #ghi24680 Feature request: Multi-language support | FEATURE_REQUEST | InfoOpen | InfoMedium | Will Deines | 3d ago | 2 |
| #jkl13579 Billing question for annual plan | BILLING | SuccessResolved | Low | Will Deines | 5d ago | 4 |
Ready to set this up for your store?
Install Garrio on ShopifyThe Support Tickets page is your central hub for communicating with the Garrio team. Every ticket you create appears here, and you can track its progress from submission to resolution.
Bug: Report issues with Garrio functionality, like features not working as expected.
Question: Get help understanding how to use Garrio or best practices for your setup.
Feature Request: Suggest new features or improvements to existing functionality.
Billing: Questions about your plan, invoices, or payment methods.
Tickets are separate from customer-facing Queues. Use them when you need Garrio support for setup, bugs, billing, or product questions. Use Queues and Tasks for your own merchant operations.