The live Settings route is now a top-level app surface with Store, Account, and Referrals tabs. The Store tab is the default route, and it is where most merchants enable features, connect channels, and tune how AI behaves in day-to-day support.
Store-wide configuration, personal account controls, and referral workflows all live here.
Define your assistant identity, tone, and business context.
Pick a friendly name customers see in chat and email.
Yeti
Summarize the tone in a sentence or two. We reuse it in chat and email prompts so replies stay on-brand automatically.
Upload a square image so shoppers see a consistent face alongside messages.
Retail & Fashion
Skiing and Snowboarding Gear
Manage inbox connectivity and outbound email drafting behavior.
support@garr.io
SuccessConnectedgarrio test store
America/New_York
Garrio uses this inbox to label incoming email, draft replies, and stage actions like order updates directly from the thread.
To enable referrals for promoters (score 9-10), configure the NPS Promoter Referrals section below.
Connect Facebook Messenger, Instagram DMs, and comment moderation.
Garrio Test Store
Messenger and Instagram routing are live
Social messages use the same Garrio operating model as email: claims, queue review, drafts, and human takeover when needed.
Customize storefront widget presentation and assistant runtime tools.
Upload a horizontal logo to keep your widget and welcome screen on-brand.
Search the merchant's knowledge base and FAQ articles.
Getting product details, checking order status, creating discount, and checking shipping info are all configured from this card in the live app.
Optimize product metadata discoverability for AI-backed answers.
Assistant Knowledge Enhancement
3 of 4 product metafields are search-enabled.
Size chart metadata is still missing search optimization, which is why Garrio may ask for human review on sizing questions.
Configure automated messages that appear to visitors based on their behavior. Rules are evaluated in priority order.
Configure the discount template that the AI can use to create discount codes for customers.
Retention Offer
SuccessEnabled10% off, valid for 7 days, single use. Garrio can use this when a merchant-approved recovery offer makes sense.
Let happy customers refer friends and family. Referees receive a discount code, and referrers can optionally earn a reward too.
Garrio only offers this after a shopper leaves a strong score, so it turns happy support outcomes into new-customer growth instead of sending referral prompts to everyone.
Store settings define how Garrio behaves across channels. Use the Store tab for assistant identity, support email behavior, channel connections, widget behavior, and AI capabilities.
Account settings are personal. They affect your profile and notifications, not the assistant your customers see. Referrals is separate again and exists for merchant growth credits rather than support operations.
Some settings save differently. Most store settings use the save bar, while a few areas such as tool toggles, rules, and referral flows can save or validate on their own.
If a report or queue is gated, Settings is usually where the missing prerequisite lives: inbox connection, knowledge install, social connection, or feature enablement.