The docs preview below follows the current live Insights landing page structure exactly: intro card first, then a two-column launcher grid. The guidance around it focuses on the merchant questions each report helps answer.
Insights is where you step back and look for patterns. Use it when you want to understand what shoppers keep asking, where support is going well, and whether Garrio is helping your store.
This section is less about answering the next message and more about spotting what keeps happening across many messages, then tracing those patterns back to the exact conversations that created them.
Insights is not a manual tagging tool. Garrio is continuously organizing the raw support activity for you: collecting ratings, clustering repeated product feedback, connecting support threads to later orders, and preserving the exact transcripts behind each trend.
That is why each report answers a different merchant question. One tells you how shoppers felt, one tells you what product or packaging issues keep repeating, one shows business impact, and one lets you audit the conversations themselves.
Use this section for store trends and shopper feedback. The actual reply and follow-up work still happens in Queues and Tasks.
See how shoppers rate their support experience and where follow-up may be needed.
Spot repeat product complaints, customer requests, and the products shoppers love most.
See whether shoppers who talk to Garrio are more likely to buy and come back.
Read the exact shopper conversations behind ratings, product feedback, or support issues.
3 callback requests this week
Use this when you want to see whether shipping delays, missing updates, or policy friction are turning into unhappy customers.
Sizing complaints clustered around one hoodie
Use this to separate a true product pattern from one-off support noise before you rewrite product copy or involve the product team.
Assisted shoppers are converting better after support
Use this to understand whether Garrio is helping recover sales, not just keeping the inbox cleaner.
Exact conversation behind the trend
Use this when you want to verify what shoppers actually said before you update Knowledge, adjust policy copy, or coach the assistant.
Different reports become useful at different times. Revenue Impact needs both support data and order data. Customer Satisfaction needs enough ratings to show a real pattern. Product Feedback gets better as more shoppers talk about your products.
Transcripts is the best place to double-check what Garrio actually said before you act on a rating, trend, or report.
Insights is strongest when you use it to decide what to change next: a product page, a knowledge answer, a shipping policy, or a handoff that should become a task.