Knowledge is where Garrio learns your store. It holds the answers you want reused, the questions Garrio still cannot answer confidently, the suggestions AI drafted from repeat conversations, and the entries that may have drifted out of sync.
Garrio does not just store answers. It keeps watching for new question patterns, scans your published KB answers against current storefront pages, and compares answers against other entries so contradictions surface quickly instead of lingering quietly.
When Garrio finds a likely mismatch, it does not silently rewrite your content. It flags the entry, shows the exact source evidence, proposes a revised answer, and leaves the final decision to you.
You have 3 published entries ready to use, but the Knowledge Base block is not active on your storefront theme yet.
Published and internal answers live here. This is the set Garrio can reuse, audit, and keep synchronized with your storefront.
Unfortunately we do not have a loyalty program
Yes. Rewards points can be redeemed on top of subscriber pricing unless a checkout-level discount says it cannot be combined.
Replacement orders usually leave the warehouse in 1-2 business days after the exchange is approved.
Yes, if the order has not entered fulfillment. Reply to your confirmation email and Garrio can stage the address change for approval inside the thread...
Answer Library is the answer set Garrio can reuse and publish. Internal entries stay available to your team without necessarily being visible on the storefront.
Unanswered Questions is the fastest place to see where customers are outrunning your current knowledge. If the same question keeps showing up, it should usually become a real answer.
Suggestions is where Garrio turns repeat questions into draftable knowledge work. This is how recurring support traffic becomes reusable answers instead of repeated manual replies.
Flagged for Review is your safeguard against stale help content. It is especially important after policy changes, shipping updates, loyalty launches, or any storefront copy change that can invalidate an old answer.